Shipping policy
Thank you for shopping with us. Every piece we create is crafted with care and precision.
As most of our jewelry is made-to-order or customized according to customer specifications, our production and shipping timelines differ from those of ready-made products.
Made-to-Order Craftsmanship
Every gemstone and jewelry piece is individually crafted after your order is placed.
Unlike mass-produced products, our made-to-order approach allows us to ensure exceptional quality, precise craftsmanship, and careful quality control at every stage of production.
This process requires additional time, but it ensures that each piece is created specifically for you and meets our highest standards before shipment.
Order Processing Time
All orders are processed after payment confirmation.
Because our jewelry is custom-made, production begins only after the order has been successfully placed.
Estimated Production Times:
Loose Gemstones: 3–7 business days
Customized Jewelry: 10–20 business days
Fully Personalized Designs: 15–30 business days
Production times may vary depending on design complexity, gemstone availability, and seasonal demand.
Once your order is completed, it will be prepared for shipment.
Shipping Time
United States
Standard Shipping: 7–10 business days
Express Shipping: 3–7 business days
Canada
Standard Shipping: 7–12 business days
Express Shipping: 4–8 business days
Europe
Standard Shipping: 7–15 business days
Express Shipping: 4–10 business days
Australia & New Zealand
Standard Shipping: 7–15 business days
Express Shipping: 5–10 business days
Other International Destinations
Standard Shipping: 10–20 business days
Express Shipping: 5–12 business days
Please note that shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active after shipment.
Shipping Fees
Shipping fees are calculated at checkout based on the destination and selected shipping method.
We may occasionally offer free shipping promotions, which will be clearly stated on our website.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise specified.
We recommend checking your local customs regulations before placing an order.
Address Accuracy
Customers are responsible for providing accurate shipping information.
If you need to modify your shipping address, please contact us within 24 hours of placing your order.
Once production has started or the order has been shipped, address changes may not be possible.
Delayed Shipments
While we strive to meet all estimated delivery times, we cannot guarantee delivery dates.
We are not responsible for delays caused by:
Customs inspections
Carrier service interruptions
Severe weather conditions
Public holidays
Force majeure events
Incorrect shipping information provided by the customer
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Please include:
Order number
Photos of the package (if damaged)
Relevant shipment details
We will work with the shipping carrier to investigate and assist in resolving the issue.
Signature Requirement
For high-value jewelry orders, a signature may be required upon delivery to ensure secure receipt of the package.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@mifanse.com
Business Hours:
Monday – Friday
9:00 AM – 6:00 PM （GMT+8）
We appreciate your patience and understanding, as every piece is carefully crafted to meet our quality standards before it reaches you.