Politique de remboursement

Return & Refund Policy

Last Updated: July 30, 2026

At Mifanse, every meaningful piece begins with a gemstone.

We specialize in premium lab-grown gemstones and handcrafted jewelry. As most of our products are made-to-order or customized specifically for each customer, our return policy differs from that of mass-produced products.

By placing an order on www.mifanse.com, you agree to the following Return & Refund Policy.

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region.

Order Cancellation

Orders may be cancelled within 24 hours after payment confirmation.

After 24 hours, production, gemstone preparation, design work, or material sourcing may have already begun. In such cases, cancellation requests may not be accepted.

Orders that have already been shipped cannot be cancelled.

Loose Gemstones

We understand that purchasing a gemstone online requires confidence. Before your purchase is confirmed, we will provide detailed photos and videos of the gemstone so you can carefully review its color, cut, clarity, inclusions, and overall appearance.

Additional photos or videos may also be requested before purchase if you would like to examine any specific details more closely.

Once you have reviewed the provided materials and confirmed your purchase, all loose gemstone sales are final and are not eligible for returns or exchanges.

This policy is necessary due to the complex international shipping, import customs clearance, duties, taxes, and handling procedures involved in cross-border gemstone transactions.

We therefore strongly encourage you to review all photos, videos, specifications, and certification information carefully before completing your purchase. Our team is happy to provide additional information and answer any questions before your order is confirmed.

If you receive an incorrect item or your gemstone arrives damaged due to shipping, please contact us promptly so we can review the situation and provide an appropriate resolution.

Security Inspection for Gemstone Returns

To protect both our customers and our business from fraud, all returned gemstone packages undergo a strict verification process.

Upon receipt, we will inspect the returned gemstone by comparing, where applicable:

Weight
Measurements
Shape and cutting style
Color characteristics
Internal and external identifying features
Certificate information
Packaging contents

For security purposes, every returned package is video recorded during the entire opening and inspection process.

Mifanse reserves the right to reject any return involving:

Empty packages
Missing items
Swapped or substituted gemstones
Altered or damaged products
Missing certificates
Evidence of tampering
Any returned item that does not match the original shipment

Any fraudulent return attempt may be reported to the relevant shipping carrier, payment provider, financial institution, or law enforcement authorities where appropriate.

Made-to-Order Jewelry

Jewelry that is handcrafted after an order is placed is considered Made-to-Order.

Because each piece is individually created for a specific customer, we do not accept returns or refunds for:

Change of mind
Personal preference
Incorrect size selected by the customer
Color preference
Buyer's remorse
Minor variations resulting from handcrafted production

Customized & Personalized Jewelry

All customized and personalized jewelry is considered Final Sale.

This includes, but is not limited to:

Custom gemstone selection
Custom jewelry designs
Personalized engravings
Special sizing
Customized metal choices
Any design created specifically for a customer

These items are not eligible for return or refund unless they arrive damaged, defective, or materially different from the approved order.

Non-Returnable Items

The following items cannot be returned:

Customized jewelry
Personalized jewelry
Engraved jewelry
Resized jewelry
Jewelry modified or repaired by a third party
Sale or clearance items
Gift cards
loose gemstone

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives:

Damaged during shipping
Defectively manufactured
Incorrectly shipped
Materially different from your confirmed order

please contact us within 48 hours of delivery.

Email:

support@mifanse.com

Please include:

Your order number
A description of the issue
Clear photographs
A short video showing the condition of the package and product

If the issue is confirmed to be our responsibility, Mifanse will, at our discretion:

Repair the item
Replace the item
Remake the item
Issue a full or partial refund

Return Authorization

All returns require prior written authorization from Mifanse.

Returns sent without prior approval will not be accepted.

To request a return, please contact:

support@mifanse.com

If your return is approved, we will provide detailed return instructions.

Return Address:

Mifanse

Unit 001, 16th Floor

Tower A, Jinzhan Jewelry Plaza

Shuibei 1st Road

Luohu District

Shenzhen

China

Please do not send any package before receiving return authorization.

Exchanges

Because most of our products are individually crafted, we generally do not offer direct exchanges.

If an exchange is approved, the original item must first pass inspection before a replacement order can be processed.

Refund Process

Once we receive your approved return, our inspection process generally requires 5–7 business days.

If the return is approved, refunds will be issued to the original payment method within 5–10 business days.

Please note that processing times may vary depending on your credit card issuer or financial institution.

Shipping charges, customs duties, taxes, insurance fees, and any non-refundable payment processing fees are not refundable unless the return results from our error.

Chargebacks

If a payment dispute or chargeback is initiated after an order has been shipped, Mifanse reserves the right to submit all relevant evidence, including but not limited to:

Order confirmation
Customer communication records
Shipping records
Delivery confirmation
Signature confirmation (when applicable)
Product photographs
Inspection records

to the payment provider or financial institution for dispute resolution.

European Union Customers

If your order is shipped to a country within the European Union, you may have additional statutory consumer rights under applicable local laws.

However, the right of withdrawal generally does not apply to goods made to the consumer's specifications or clearly personalized, including customized jewelry.

Nothing in this policy limits any mandatory rights provided under applicable consumer protection laws.